Our Policies

By booking with or purchasing from our facilities you agree to adhere to the following policies. These policies are also required to be acknowledged when booking with us.

Cancellation Policy

We do our best to provide every guest with a great experience and to keep our booking schedule fair and available for everyone. By making a reservation, booking an event, purchasing a membership, or scheduling a fitting, you agree to the following policy.

Hourly Bay Reservations:
Hourly bay reservations may be canceled or rescheduled with at least 24 hours’ notice for a full refund or complimentary reschedule.

Cancellations or reschedule requests made with less than 24 hours’ notice will result in forfeiture of the full booking amount.

Late Arrivals:

If you arrive after your scheduled start time, your reservation will still end at the originally scheduled time.

If the bay is available after your reserved time slot and there is no booking immediately following your session, you may choose to extend your bay time by purchasing an additional hour, subject to availability.

Group Events:
Group event cancellations must be made at least 72 hours before the scheduled event time.

If a group event is canceled, a non-refundable cancellation fee equal to 15% of the total booking cost will apply.

Memberships:
All membership purchases are final and non-refundable. You may cancel an existing membership at any time by calling us. The remaining balance on the currently purchased month of membership will not be refunded.

Club Fittings:
Club fitting appointments may be canceled or rescheduled with at least 24 hours’ notice for a full refund or complimentary reschedule.

Cancellations or reschedule requests made with less than 24 hours’ notice will result in forfeiture of the full fitting fee.

Additional Terms:
We reserve the right to enforce this policy in all cases and to make exceptions only at our sole discretion where circumstances warrant.

We appreciate your understanding and cooperation. These policies help us manage scheduling, maintain availability, and provide the best possible experience for all guests.

Return Policy

We want you to be completely satisfied with your purchase. If you're not, we're happy to help with returns and exchanges under the following guidelines:

Return Eligibility:

Returns and exchanges are accepted within 30 days of the original purchase date.
Items must be unused, unworn, and in their original condition with all tags and packaging intact.
A valid receipt or proof of purchase is required for all returns and exchanges.

Non-Returnable Items:

The following items cannot be returned unless they are defective:

Custom-fit or personalized clubs
Food and Drink
Special-order items
Gift cards
Used golf balls
Apparel that has been worn, washed, or altered

Golf Clubs:

New golf clubs may be returned if they have not been used and remain in original condition.
Clubs that show signs of use will not be eligible for a refund but may be considered for exchange or store credit at management's discretion.

Apparel, Shoes & Accessories:

Apparel, shoes, gloves, bags, and accessories may be returned within 30 days if they are unused and in original condition with tags attached.

Defective Merchandise:

If you receive a defective item, please contact us as soon as possible. We will inspect the item and work with the manufacturer, when applicable, to repair, replace, or refund the product.

Refunds:

Approved refunds will be issued to the original form of payment.
Cash purchases will be refunded in cash (where applicable) or by check if required by law.
Credit and debit card refunds may take 5–10 business days to appear on your account, depending on your financial institution.

Exchanges:

Eligible items may be exchanged for another size, color, or product of equal or greater value. Any price difference must be paid at the time of exchange.

Online Orders (if applicable):

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Shipping charges are non-refundable.

Questions?

If you have any questions about our return policy, please contact our staff or visit the shop. We're committed to providing excellent customer service and helping you enjoy your game.

Membership Policy

Thanks for making us your regular spot. Here's how membership works, please give it a read before signing up.

How Billing Works:

Memberships renew automatically every month on the date you signed up, until you cancel.
Your card on file will be charged on your renewal date. If a payment fails, we'll try again over the next few days. If it keeps failing, your membership may be paused until it's resolved.
Included bay hours reset each billing cycle and don't roll over

Guest Passes:

Guest passes let you bring a non-member in at member rates (or free, depending on your tier).
Unused guest passes don't carry over to the next month.
Guests using a pass still need to sign our liability waiver before playing.

Using Your Included Hours:

Book your included hours just like a regular reservation — through www.vteegolf.com/hoselrocketsgc.
No-shows will still count against your monthly hours.
Unused hours expire at the end of your billing cycle.

Membership Rules:

Memberships are for individual use and aren't transferable to another person, with the exception of tiers that allow a second authorized person.
All members must have a signed liability waiver on file — the same one required of every guest.
Member perks and pricing may be updated from time to time; we'll notify members of any changes before they take effect on your next renewal.
We reserve the right to suspend or terminate a membership for violations of our facility rules, unsafe conduct, or repeated no-shows/misuse of benefits.

Questions or Changes?

Need to update your payment method, change tiers, or have a billing question? Reach out to us at contact@hoselrocketsgc.com and we'll take care of it.

Reservation and Liability Policy

We are committed to providing every guest with a safe, enjoyable, and well-managed experience. By making a reservation, entering the facility, or using our simulators, equipment, or related services, you agree to the following policy and waiver terms.

Reservations & Bay Use:

Bay occupancy: Each simulator bay allows up to 4 guests at one time unless otherwise approved by management.
Reservation times: Reservations begin and end at the times confirmed at booking. Guests are encouraged to arrive early to allow time for check-in and setup. Late arrivals remain subject to the original reservation end time. If availability permits, additional time may be purchased.
Use of reserved time: Reserved bay time is for the guests included in the booking only. Sharing bay access beyond the permitted occupancy limit is not allowed without prior approval.
Minors: Guests under the age of 18 must be accompanied by a parent or legal guardian while on the premises. A parent or legal guardian must complete and sign a waiver on behalf of any minor participant.
Waiver requirement: All guests using the simulator, practice areas, or related equipment must have a signed liability waiver on file before participating.

Safety Requirements:

For the safety of all guests and staff, the following rules apply at all times:

Only one person may swing a club at a time.
All other guests must remain clear of the swing area.
Guests should check their surroundings before every swing, including both backswing and follow-through.
Balls may only be hit toward the designated screen or target area.
Running, horseplay, reckless conduct, or misuse of equipment is strictly prohibited.
Only staff-approved equipment may be used, and all staff instructions regarding simulator operation, rentals, fittings, and facility safety must be followed.
Any injury, unsafe condition, property damage, or equipment malfunction must be reported immediately.

By participating, you represent that you are physically and mentally able to do so safely and that you voluntarily accept the risks associated with golf and simulator golf activities. You are responsible for any medical treatment and related costs you may incur. If emergency assistance is arranged on your behalf, you remain financially responsible for that care.

Equipment & Facility Use:

Guests may bring their own clubs unless otherwise restricted by management. All equipment brought onto the premises must be in safe, clean condition.
Only appropriate footwear may be worn in simulator areas. Shoes or equipment that may damage mats, screens, flooring, or other property are not permitted.
Guests are financially responsible for any damage they cause to the facility or equipment, including simulator screens, projectors, displays, monitors, sensors, mats, rental clubs, computers, tablets, and related property, whether caused by misuse, negligence, or failure to follow instructions.

Food, Beverages & Alcohol:

Food and beverages may be permitted only in designated areas and at management’s discretion. Outside food or beverages may be restricted or prohibited unless expressly authorized.

Any guest consuming alcohol must do so responsibly. We reserve the right to refuse service, deny simulator access, end a session, or require a guest to leave if that guest appears intoxicated or engages in unsafe or disruptive behavior.

Smoking & Vaping:

Smoking, vaping, and the use of e-cigarettes or similar devices are not permitted inside the facility. Guests may use designated outdoor areas only, where available and permitted. Failure to comply may result in removal from the premises without refund.

Conduct & Right to Refuse Service:

We reserve the right to refuse service, cancel a reservation, end a session, or remove any guest or group from the premises without refund for unsafe conduct, rule violations, intoxication, misconduct, or behavior that negatively affects staff, equipment, or other guests.

Personal Belongings:

Guests are responsible for their personal belongings at all times. We are not responsible for lost, stolen, or damaged personal property.

Photos & Video:

Photographs or video may occasionally be taken on the premises for promotional, marketing, or social media purposes. If you prefer not to appear in such materials, please notify staff in advance or email contact@hoselrocketsgc.com before your visit. We will make reasonable efforts to honor such requests, but incidental background capture may not always be avoidable.

Guests may not photograph or record other guests or staff in a manner that is intrusive, disruptive, or inconsistent with reasonable privacy expectations.

Liability Waiver:

By entering the premises or participating in any activity, including simulator use, practice sessions, instruction, rentals, events, leagues, parties, or related activities, you acknowledge and agree to the following:

Assumption of risk: Golf and simulator golf involve inherent and other risks, including but not limited to being struck by golf balls, clubs, tees, broken equipment, or flying debris; slips, trips, falls, and collisions; muscle strains and overexertion; equipment malfunction; and risks associated with alcohol consumption by yourself or others. These risks may result in property damage, serious injury, permanent disability, or death. You voluntarily assume all such risks, whether known or unknown, to the fullest extent permitted by law.

Release and waiver of claims: To the fullest extent permitted by West Virginia law, you release, waive, and discharge the company, its owners, employees, agents, affiliates, and representatives from any and all claims, demands, damages, losses, liabilities, costs, and expenses arising out of or related to your presence at the facility or participation in any activity, including claims based on ordinary negligence. This release does not apply to claims that cannot legally be waived.

Indemnification and damage responsibility: You agree to be financially responsible for any damage you cause to the facility or equipment. You further agree to indemnify, defend, and hold harmless the company and its related parties from any claims, liabilities, damages, judgments, settlements, penalties, costs, and expenses, including reasonable attorney’s fees, arising out of or related to your conduct, rule violations, unsafe acts, misuse of equipment, or claims brought by third parties as a result of your actions.

Governing law and venue: This agreement is governed by the laws of the State of West Virginia. Any dispute arising under or relating to this agreement must be brought in the state courts located in Hancock County, West Virginia, or the applicable federal court with jurisdiction for that area.

Entire agreement and severability: This policy and waiver constitute the complete agreement regarding reservations, facility use, and liability related to activities at the facility. If any provision is found to be unenforceable, the remaining provisions will remain in full force and effect.